Política de privacidade
Privacy Policy
Last updated: March 2026
Skonella operates this website, including all related information, content, features, tools, products, and services (the “Services”), to provide you, the customer, with a personalized shopping experience. Skonella is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase, or otherwise interact with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
By using and accessing the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Business Information
Skonella is operated by an independent entrepreneur based in Brazil.
All business activities, including sales, customer service, and transaction management, are conducted from Brazil.
Our website infrastructure and certain operational services may utilize international platforms, technologies, or addresses, including those associated with the United Kingdom, strictly for technical, logistical, or administrative purposes.
We operate as an international e-commerce business serving customers globally.
All products offered on this website are unbranded (white label). We do not sell counterfeit or branded products and do not use or represent any third-party trademarks.
2. Personal Information We Collect
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to an individual.
Depending on your interaction with our Services, we may collect:
• Contact details (name, billing address, shipping address, phone number, email address)
• Financial information (payment details processed securely via third-party providers)
• Account information (username, password, preferences)
• Transaction details (purchases, returns, exchanges, browsing behavior)
• Communications (messages sent to customer support)
• Device data (IP address, browser type, network connection, identifiers)
• Usage data (interaction with website and services)
3. Sources of Personal Information
We collect personal information from:
• You directly (when you place orders, contact us, or create an account)
• Automatically through cookies and similar technologies
• Service providers (such as Shopify, payment processors, analytics providers)
• Partners or third-party platforms
4. How We Use Your Personal Information
We may use your information to:
• Provide, operate, and improve our Services
• Process payments and fulfill orders
• Manage accounts and customer relationships
• Provide customer support
• Send service-related notifications
• Personalize user experience
• Prevent fraud, abuse, or illegal activities
• Comply with legal obligations
We may also use your information for marketing and advertising purposes where permitted by law.
5. Sharing of Personal Information
We may disclose your personal information in the following circumstances:
• With Shopify (our platform provider)
• With payment processors and financial institutions
• With shipping and logistics providers
• With marketing and analytics partners
• With service providers performing functions on our behalf
We may also disclose information:
• To comply with legal obligations
• To enforce our policies
• To protect our rights, customers, or others
• In connection with business transfers or restructuring
We do not sell personal information.
6. Relationship with Shopify
Our Services are hosted by Shopify. Shopify may collect and process personal information about your interaction with our store and other merchants.
For more details, please review Shopify’s Privacy Policy:
https://privacy.shopify.com
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Enable website functionality
• Analyze traffic and usage
• Personalize content and advertising
You can control cookies through your browser settings.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information.
However, no system is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only as long as necessary to:
• Provide Services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside your residence, including Brazil, the United Kingdom, and other jurisdictions.
We ensure appropriate safeguards are in place for such transfers.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)
To exercise your rights, please contact us.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Children’s Privacy
Our Services are not intended for individuals under 16. We do not knowingly collect personal data from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
15. Contact Information
If you have any questions about this Privacy Policy, you may contact us:
Email: info@skonella.com
Operational Base: Brazil
Skonella is committed to transparency, data protection, and providing a secure and trustworthy shopping experience.